TERMS & CONDITIONS

Flochain Digital Services Ltd
Trading as Flochain
Last updated: 31/12/2025

1. Definitions

  • “Flochain”, “we”, “us”, “our” refers to Flochain and its operators.
  • “Client”, “you”, “your” refers to any individual or business engaging our services.
  • “Services” refers to consulting, systems design, dashboards, automation, advisory work, and related deliverables.
  • “Agreement” means these Terms & Conditions together with any proposal, invoice, or written scope.

2. Scope of Services

2.1 Flochain provides business systems consulting, including but not limited to:

  • Sales and pipeline systems
  • Performance and margin visibility
  • Dashboards and reporting
  • Automation and operational flow
  • Strategic and advisory services

2.2 All services are delivered based on the agreed scope outlined in a proposal, invoice, or written communication.

2.3 Any work outside the agreed scope constitutes additional services and may be quoted separately.

3. No Guarantees

3.1 Flochain does not guarantee specific financial results, revenue increases, profit margins, or business outcomes.

3.2 Our services provide clarity, systems, and insight, not business decisions or outcomes.

3.3 You remain solely responsible for:

  • Business decisions
  • Financial outcomes
  • Implementation of recommendations

4. Client Responsibilities

4.1 The Client agrees to:

  • Provide accurate, complete, and timely information
  • Grant necessary access to systems, data, and tools
  • Respond within reasonable timeframes

4.2 Delays caused by the Client may affect timelines and do not constitute breach by Flochain.

5. Fees & Payment

5.1 Fees are outlined in the invoice or proposal provided.

5.2 Payment terms:

  • Projects: Payable upfront or as agreed
  • Retainers: Billed monthly in advance

5.3 All invoices are payable within 7 days unless otherwise stated.

5.4 Late payments may result in:

  • Suspension of services
  • Termination of agreement
  • Additional administrative fees

6. Subscriptions & Retainers

6.1 Retainer services operate on a monthly rolling basis unless otherwise agreed.

6.2 Either party may terminate a retainer with 30 days’ written notice.

6.3 Unused time or deliverables do not roll over unless explicitly stated.

7. Refunds

7.1 Due to the nature of consulting services, all fees are non-refundable once work has commenced.

7.2 No refunds are provided for:

  • Change of mind
  • Dissatisfaction with outcomes
  • Business performance following engagement

8. Intellectual Property

8.1 Flochain retains ownership of:

  • Frameworks
  • Templates
  • Methodologies
  • Tools
  • Processes

8.2 Upon full payment, the Client receives a non-exclusive licence to use deliverables for internal business purposes.

8.3 Deliverables may not be:

  • Resold
  • Distributed
  • Repurposed commercially
    without written consent.

9. Confidentiality

9.1 Both parties agree to keep confidential any non-public business information.

9.2 Confidentiality obligations survive termination of this Agreement.

10. Data Protection

10.1 Flochain will handle data in accordance with applicable data protection laws, including:

  • UK GDPR
  • Applicable US data regulations

10.2 The Client remains responsible for the legality of any data shared.

11. Third-Party Tools

11.1 Flochain may use third-party platforms (e.g. CRM, analytics, automation tools).

11.2 Flochain is not responsible for:

  • Downtime
  • Errors
  • Pricing changes
  • Limitations of third-party services

12. Limitation of Liability

12.1 To the maximum extent permitted by law:

  • Flochain’s total liability is limited to the fees paid by the Client in the preceding 3 months.

12.2 Flochain is not liable for:

  • Loss of profits
  • Business interruption
  • Indirect or consequential losses

13. Termination

13.1 Either party may terminate:

  • Immediately for material breach
  • With written notice as per agreed terms

13.2 Upon termination:

  • Outstanding fees remain payable
  • Access to systems may be revoked
  • Confidentiality obligations continue

14. Independent Contractor

14.1 Flochain operates as an independent contractor.

14.2 Nothing in this Agreement creates:

  • A partnership
  • Employment relationship
  • Agency arrangement

15. Governing Law

15.1 This Agreement is governed by:

  • England & Wales law (unless otherwise agreed in writing)

15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

16. Amendments

16.1 Flochain may update these Terms & Conditions from time to time.

16.2 Continued use of services constitutes acceptance of updated terms.

17. Contact

For questions regarding these Terms:

📧 Email: yash@flochain.digital
🌐 Website: https://flochain.digital